Terms of Use and Privacy Statement

Terms of use

Effective Date: 2025

Operator: SuperWiFi.ph, operated by We Are IT Philippines, Inc. (“WIT,” “we,” “us,” or “our”)

1. Acceptance of Terms

By accessing or using the SuperWiFi.ph website (the “Site”) and related services (the “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, together with our Privacy Policy. If you do not agree, please discontinue use of the Site and Services immediately.

2. Eligibility

You must be at least 18 years of age to use the Services, or have the consent of a parent/guardian if you are a minor.
By using the Services, you confirm that you have the legal capacity to enter into these Terms under applicable law.

3. Permitted Use

You agree to:

Use the Site and Services only for lawful purposes.
Not engage in activities that could damage, disable, overburden, or impair the Site.
Not attempt unauthorized access, reverse engineering, or security breaches.
Respect applicable laws including intellectual property, data protection, consumer rights, and telecommunications regulations.

4. Account Responsibilities

If you create an account, you agree to:

Provide accurate and up-to-date information.
Keep login credentials secure and confidential.
Accept full responsibility for activities carried out under your account.

We may suspend or terminate accounts if fraudulent, harmful, or illegal activity is detected.

5. Intellectual Property Rights

All content (logos, trademarks, software, text, graphics, design, and data) are owned by SuperWiFi.ph, WIT, or our licensors.
You may not copy, reproduce, modify, distribute, or create derivative works without prior written consent.
International copyright, trademark, and intellectual property laws apply.

6. Services, Pricing, and Availability

Prepaid WiFi, franchise, and connectivity services may vary in speed, coverage, and availability.
All pricing is displayed in Philippine Peso unless otherwise indicated.
We reserve the right to adjust service plans, features, and fees at any time, with reasonable notice where required by law.

7. Data Protection & Privacy

We process personal data in compliance with the Philippine Data Privacy Act (DPA) and international standards such as the EU General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) where applicable.
Users have the right to access, correct, or delete their data and to withdraw consent where legally applicable.
For more details, please refer to our [Privacy Policy].

8. Warranties and Disclaimers

Services are provided “as is” and “as available.”
We make no guarantees of uninterrupted, secure, or error-free service.
Internet speeds and reliability may depend on geographic, environmental, or technical conditions beyond our control.

9. Limitation of Liability

To the maximum extent permitted by law:

We shall not be liable for indirect, incidental, special, consequential, or punitive damages.
Our total liability to you for any claim shall not exceed the amount you paid us for the Services during the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow certain liability exclusions; in such cases, statutory consumer rights remain unaffected.

10. Third-Party Links & Services

The Site may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of such third parties. Accessing them is at your own risk.

11. International Users

Access from outside the Philippines is permitted, but you are responsible for compliance with local laws. If local laws prohibit or restrict use, you must not access or use the Site or Services.

12. Termination of Use

We reserve the right to suspend or terminate access if you breach these Terms, misuse the Services, or engage in unlawful activity. Termination does not waive our rights to pursue remedies available under applicable law.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of the Philippines, without prejudice to mandatory consumer protection laws in your jurisdiction.
Any dispute shall first be attempted to be resolved amicably. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of Mandaluyong City, Philippines.
For international users, mandatory arbitration or small claims processes in your country may also apply as required by law.

14. Changes to Terms

We may update these Terms from time to time. Changes will be effective upon posting to the Site with a revised effective date. If changes are material, we will provide additional notice (e.g., email or pop-up notice).

15. Contact Us

For inquiries or concerns, please contact:

SuperWiFi.ph

c/o We Are IT Philippines, Inc.

18/F Columbia Tower, Ortigas Avenue, Mandaluyong City, Philippines

Tel: +63 2 8726 9821

Email: info@philsat.com

✅ This version adds international compliance features:

GDPR/CCPA/DPA coverage (data rights).
Limitation of liability caps (common in U.S./EU terms).
International user clause.
Consumer protection safeguard (statutory rights unaffected).
Transparent service/pricing disclaimers.

Privacy Policy

Effective Date: [Insert Date]

Website: https://superwifi.ph

Operator: SuperWiFi.ph, operated by We Are IT Philippines, Inc. (“WIT,” “we,” “us,” or “our”)

We are committed to protecting the privacy rights of individuals and users in accordance with the Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and all issuances of the National Privacy Commission (NPC).

1. Scope

This Privacy Policy applies to:

Visitors of superwifi.ph
End-users of our prepaid WiFi services and apps
Franchise partners and affiliates
All individuals whose personal data we process in relation to our services

2. Information We Collect

We may collect the following categories of personal information (as defined by RA 10173):

Basic information: Full name, address, email, phone number
Account details: Username, login credentials, account activity
Device and network data: IP address, MAC address, browsing activity, bandwidth use
Payment details: Transaction records (processed by accredited third-party providers)
Location information: Approximate location based on IP or WiFi access point
Communications: Customer support inquiries, emails, or feedback forms

We do not collect sensitive personal information (e.g., race, religion, health data) unless specifically required by law or regulation and only with your explicit consent.

3. Purpose of Processing

In line with the Data Privacy Act, we process your personal data only for legitimate purposes, including:

To provide and maintain our WiFi and connectivity services
To verify your identity and manage user accounts
To process payments and load transactions
To respond to customer inquiries and provide technical support
To monitor service performance, optimize coverage, and prevent misuse
To send you service updates, advisories, and promotions (with consent)
To comply with regulatory obligations from the NTC, DICT, or other lawful authorities
To prevent fraud, security breaches, or illegal activities

4. Legal Basis

We process personal data based on:

Consent (when you sign up, use our services, or agree to marketing updates)
Contract performance (to deliver WiFi services you paid for)
Legal obligations (for compliance with tax, NTC, DICT, or NPC requirements)
Legitimate interests (to improve services, ensure security, and manage risks)

5. Data Sharing & Disclosure

We may share your data with:

Authorized service providers (e.g., payment gateways, IT/cloud providers)
Government agencies (when legally required, such as NTC or DICT reporting)
Franchise partners or resellers (only as necessary for service delivery)
Legal authorities (if required by court order, subpoena, or lawful investigation)

We do not sell, rent, or trade your personal data.

6. Data Storage & Retention

Personal data is stored securely in databases and servers located in the Philippines and abroad (where necessary).
We retain personal data only for as long as necessary to fulfill the declared purposes or as required by law (e.g., 5 years for transaction records under tax and audit rules).
Once retention periods lapse, data is securely deleted or anonymized.

7. Data Protection Measures

We implement organizational, physical, and technical security measures to safeguard personal data, including:

Encryption of data in transit and at rest
Firewalls and intrusion detection systems
Access controls and authentication measures
Privacy training for employees and partners
Regular compliance audits and risk assessments

8. Your Rights as a Data Subject

Under the Data Privacy Act, you have the following rights:

Right to be informed – know how your data is collected and processed.
Right to access – request a copy of your personal data we hold.
Right to object – refuse processing of your data under certain conditions.
Right to erasure/blocking – request deletion of your data when no longer needed.
Right to damages – claim compensation for unauthorized use or breach.
Right to correct – request correction of inaccurate or outdated data.
Right to data portability – request transfer of your data to another service provider (where technically feasible).

Requests may be filed by contacting our Data Protection Officer (DPO) (see contact details below).

9. Breach Notification

In the event of a data breach involving your personal information:

We will notify the National Privacy Commission and affected individuals within 72 hours, in accordance with NPC Circular No. 16-03.
We will implement immediate remedial and containment measures.

10. Updates to This Policy

This Privacy Policy may be updated to reflect changes in law, regulation, or company practices. Any significant changes will be announced on our website and, where appropriate, notified directly to users.

11. Contact Information

For privacy-related concerns or to exercise your data subject rights, please contact:

Data Protection Officer (DPO)

SuperWiFi.ph – We Are IT Philippines, Inc.

18/F Columbia Tower, Ortigas Avenue, Mandaluyong City, Philippines

Tel: +63 2 8726 9821

Email: info@philsat.com

You may also lodge complaints directly with the National Privacy Commission (NPC) at https://privacy.gov.ph.

✅ This version is Philippines-first:

Direct reference to RA 10173 and NPC rules.
Includes rights of data subjects under Philippine law.
Includes 72-hour breach notification rule from NPC Circular.
Clear retention, storage, and DPO contact requirements.